Traceroute is a common diagnostic tool for displaying the route (path) and measuring transit delays of packets across a network. The traceroute command is available on most modern operating systems.

madRooster.com Support will frequently ask for the output of a traceroute if you are experiencing connectivity issues.

Windows XP & 7

  1. Open the Start menu
  2. Click on Run
  3. Type cmd and then press the OK button to open a command prompt
  4. At the prompt, type: 
    tracert 209.188.15.3 > c:/traceroute.txt
    and press the Enter key
  5. Wait the code to run and it returns a new command prompt.  No progress bar will be given. Could take several minutes
  6. This command will create a file on your c:/ drive name traceroute.txt.  Please attach that file to your support ticket at: https://support.madrooster.com
Windows 8 (8.1) or 10
  1. Right click on the start menu and select command prompt from the menu that pops up
  2. At the prompt, type: 
    tracert 209.188.15.3 > c:/traceroute.txt
    and press the Enter key
  3. Wait the code to run and it returns a new command prompt.  No progress bar will be given. Could take several minutes
  4. This command will create a file on your c:/ drive name traceroute.txt.  Please attach that file to your support ticket at: https://support.madrooster.com

Linux

  1. Open a terminal window
  2. Type traceroute 209.188.15.3 at the prompt and press the Enter key

Mac OS

  1. Go to Applications -> Utilities -> Network Utility -> Traceroute
  2. Type the domain or IP address in the appropriate input field and press Trace. You can also open a terminal window and use the same instructions as you would for performing a traceroute in Linux.