My monitoring software says my server was down (one, two, three...) times last week. I thought you had an uptime guarantee?
- 04/05/2013 3:36 PM
My monitoring software says my server was down - what gives?
We do guarantee our uptime. However, we do periodically reboot the server, make security updates, or install new software to enhance our clients hosting experience. While we only do these things late at night when there is very little traffic, it will still reset the uptime counter in your script.
The updates we do are a required part or regular maintenance and only take a few minutes in the middle of the night to be performed.
If you have concerns about scheduled downtime, please visit our homepage for our latest network notices. We always publish scheduled updates and downtime in advance.