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Linux Standard Egg Plan Business Hosting
2.5 GB Disk Space
100 GB Bandwidth
10 Email Accounts
2 MySQL / 2 MongoDB Databases
1 Domain Name Hosted
SSD-backed Databases / Disk Space
30 Day Money Back Guarantee
Fast Setup
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Linux Shared Hosting plans starting from $4.95/month - click View More Plans to see our other plans!
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Frequently Asked Questions

Listed below is a collection of our most commonly asked pre-sale questions. If you do not find the answer to your question below, please feel free to contact us via our helpdesk

Shared/Reseller Hosting

Do you accept international customers?
How long after ordering will my account be setup?
How is customer support handled?
What is the process for upgrading my account?
Will you help me move from my previous web host?
Do you offer custom hosting plans?
Do you allow websites with an adult content?
How many accounts do you put on a server?
How often do you back up files on the server?
Do you offer a free trial?
What happens if I reach my bandwidth limit?
Can I get a refund if I am not satisfied?
Is SSH access enabled on my account?
Do I have access to my account's statistics?

Shared Hosting

Can I convert a Linux package to a Windows package and vice versa?
Can I get an account with more resources than the maximum package?

Reseller Hosting

How anonymous are your reseller accounts?
Can I make my own cPanel theme or modify an existing one?
Can I oversell on my web space and data transfer limits?
Can I resell your reseller packages?

Dedicated Servers

Do you offer cPanel/WHM?
What operating systems can I have on my server?
Do you offer managed dedicated servers?
Will I have root access?

Domain Registration

What TLD's can I register?
Is there an online control panel to administer domains?
How do I transfer my domain to madRooster.com?
How do I update my name servers?

Guarantees

What is the fixed price guarantee?
What is the 30 day money back guarantee?

Other

Do you have referral/affiliate program? How long will it take to setup my order?

Answers

Do you accept international customers?
Yes, we have clients from all over the world. If you have a credit card, debit card or PayPal account, we will be happy to host you - no matter where you live.

How long after ordering will my account be setup?
Once your payment has been verified and you have passed a fraud check, we will activate your account. This normally takes 1-2 hours, but we guarantee a 24 hour turnaround.

How is customer support handled?
The quickest and preferred method of contacting support is to contact us via our helpdesk.

What is the process of upgrading my account?
Upgrading your account is quick and easy. Simply contact us via our helpdesk, specifically the Billing Department. Please include the plan you would like to upgrade to.

Will you help me move from my previous host?
If your previous web hosting provider uses cPanel/WHM we can automatically move your files over to our server. Please contact us via our helpdesk. Please be sure to include the IP address of your previous server, the account username and the account password. If your previous host does not use cPanel/WHM, you will need to download a backup of your site and then upload that backup onto your madRooster.com account, unfortunately madRooster.com will not be able to do this for you. However, we can guide you during the transfer. In some cases, the cPanel/WHM automatic account transfer fails, in this case, you will need to download a backup of your site via your previous host's cPanel and then upload that backup through your new madRooster.com cPanel.

Do you offer custom hosting plans?
We do not offer custom hosting plans. Only the plans listed on madRooster.com are available for purchase.

Do you allow websites with adult content?
Websites with adult content must be approved prior to being uploaded to our servers. Clients who do not receive approval prior to uploading adult content will have their account terminated from our network without warning. To contact us regarding your website's content, please contact us via our helpdesk.

How many accounts do you put on a server?
We do not place a set limit of accounts per server. We take into consideration the hardware configuration of each particular server and then place an appropriate number of accounts on it. We place a set number of accounts on the server, then monitor the server for several months and then evaluate if the server can handle more. We constantly monitor our servers and the overall load to ensure the best performance for your website.

How often do you back up files on the server?
Backups are performed nightly and transferred to secondary storage. Even though we perform nightly backups, we highly encourage our users to maintain their own backups of your files. madRooster.com is not responsible for any loss of data.

Do you offer a free trial?
Because we have a 30 day money back guarantee, we do not offer a free trial account.

What happens if I reach my bandwidth limit?
Our clients on a shared hosting plan will receive an e-mail dispatched automatically from the server upon reaching 80% of your allocated bandwidth resource. It is the client's responsibility to contact us upon receiving a bandwidth notification and to make arrangements with madRooster.com. Users who exceed their bandwidth have two options: upgrade your hosting plan or have your account suspended to prevent overage. It is your responsibility to monitor your usage and to contact us if you will exceed your allocation. If a client does not contact us regarding their impending bandwidth overage, the system will automatically suspend the account for exceeding their allocation.

Can I get a refund if I am not satisfied?
We are positive that you will be satisfied with your account, however, if you are not, you are entitled to a full refund within 30 days of opening your account. Please note that refunds will not be issued to accounts that have violated our Terms of Service or have used 50% of their allocated resources.

Is SSH access enabled on my account?
By default, SSH access is not enabled on your account. If your plan includes SSH access at no additional charge, you will need to contact us via our helpdesk to have this activated. Please note you will need to agree to a zero strike policy for SSH access to be activated. More information can be obtained from our helpdesk.

Do I have access to my account's statistics?
We have several statistics programs available for use in your account's control panel.

Can I convert a Linux package to a Windows package and vice versa?
Yes, to upgrade your account between hosting platforms, simply contact us via our helpdesk. Please be sure to include which plan you would like to convert to. Your account will be forwarded to billing to be billed the pro-rated difference for your current billing cycle before your account is converted. A new welcome email will be sent when this has been completed. Your old account will remain on the old server for 3 days to give you time to download your backup off the server.

Can I get an account with more resources than the maximum package?
Yes, to make arrangements for this, please contact us via our helpdesk.

How anonymous are your reseller accounts?
We have setup all of our servers to use an anonymous hostname/domain name which will show in all e-mail headers. You can also brand your control panel to your requirements by uploading your own logo, creating client news, default index page upon new account creation, etc. We also have anonymous nameservers that you may use or you can register your own nameservers and we will configure them on your account free of charge!

Can I make my own cPanel theme or modify an existing one?
Sure, all you need to do is contact us via our helpdesk.

Can I oversell on my web space and data transfer limits?
Overselling ability can be added to your account upon review and for an additional fee. Please contact us via our helpdesk for pricing and further information.

Can I resell your reseller packages?
Our clients wishing to resell our reseller packages will receive a 15% discount off the normal purchase price. Reseller accounts purchased with the discount must be resold and not used for your account's purposes. Resellers must provide support to resold reseller accounts. Resold reseller accounts are branded in a way to keep madRooster.com invisible to your clients. For more information regarding this, please contact us via our helpdesk.

Do you offer cPanel/WHM?
cPanel and Web Host Manager (WHM) can be ordered for your dedicated server. Please see the dedicated servers section of our website for pricing information.

What operating systems can I have on my server?
We have a wide range of operating systems available. Please see the dedicated servers section for more information.

Do you offer managed dedicated servers?
Yes, we will keep your servers up to date with patch releases and minor configuration updates. Please see our managed dedicated servers section for more information.

Will I have root access on a semi dedicated or dedicated server?
Yes, you will have complete unrestricted access to your server including root access. Shared and Reseller accounts do not have root access, but do have SSH access available upon request.

What TLD's can I order?
We currently offer the following TLD's: .com, .net, .org, .info, .biz, .us, and many others.

Is there an online control panel to administer domains?
Yes, you can fully manage your domains in our client area.

How do I transfer my domain to madRooster.com?
You can transfer your domain to madRooster.com by visiting our domain name transfer page. Please be sure to visit your current domain registrar and ensure that the domain is not 'locked'. If you initiate a transfer and the domain is locked, the transfer will fail.

How do I update my name servers?
You can update your nameservers by visiting your current domain registrar and accessing their domain control panel. Once logged in, simply update your nameservers to that of the nameservers provided by madRooster.com in your welcome email. If you registered your domain with madRooster.com, we automatically update your nameservers to point to your account on our servers.

What is the fixed price guarantee?
We guarantee the price you originally sign up with. This means that for however long you are a client of madRooster.com, you will always pay the same fee per billing cycle for your account with us. The only time it would change is if you upgrade or downgrade your account with us.

What is the 30 day money back guarantee?
At madRooster.com, we pride ourselves in providing a quality hosting service which sets us apart from the competition. If you are not happy with your hosting service with us at any time within the first month, you are entitled to a full refund of the hosting account. You may request a refund under this guarantee by contacting us via our helpdesk. Please note the 30 day money back guarantee applies to all shared and reseller hosting accounts only, for both Linux and Windows accounts. The guarantee does NOT apply to semi-dedicated servers, dedicated servers, domain names and SSL certificates.

Do you have referral/affiliate program?
At madRooster.com, our affiliate program starts out at 5% and goes upto 15%+ The plan depends on the total billing amount you refer over time. Payments are deposited as live credits into your account, that you can then request a check or PayPal transfer out of. For more information on our program, please visit our affiliate area.

How long will it take to setup my order??
At madRooster.com, we take your order very seriously. Immeadiately after your order our billing department will review your order and process the order through our unique fraud checking system. If they have any questions, they will open a support ticket for you. Please note, that if you paid with PayPal, please check the email addresses associated with your PayPal account. Once billing has approved the order, they will send it to provisioning. If the order is for shared or reseller hosting, it will be processed right away. If the order is for a Semi-Dedicated or Dedicated Server, the provisioning department will open a ticket to for you to confirm any configuration details. At that time they will be able to provide an accurate delivery time based on current order queue.


 
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Network Notices

Limited Support Staff Availability
UPDATED: 08/20/2017 8:57 PM
Here are madRooster.com we are not only commited to providing the best service possible, but also ensuring our employees have a great work envirnoment. As we are headquartered in Nashville, TN and some of our staff lives within the area, we have given them August 21, ... Read More »

 
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