Run a ping test


Ping is a computer network administration software utility used to test the reachability of a host on an Internet Protocol (IP) network. It measures the round-trip time for messages sent from the originating host to a destination computer and echoed back to the source.

madRooster.com Support will frequently ask for the output of a ping if you are experiencing connectivity issues.


Windows XP & 7
  1. Open the Start menu
  2. Click on Run
  3. Type cmd and then press the OK button to open a command prompt
  4. At the prompt, type: 
    ping -n 3 209.188.15.3 > c:/ping_test.txt
    and press the Enter key
  5. Wait the code to run and it returns a new command prompt.  No progress bar will be given.
  6. This command will create a file on your c:/ drive name ping_test.txt.  Please attach that file to your support ticket at: https://support.madrooster.com
Windows 8 (8.1) or 10
  1. Right click on the start menu and select command prompt from the menu that pops up
  2. At the prompt, type: 
    ping -n 3 209.188.15.3 > c:/ping_test.txt
    and press the Enter key
  3. Wait the code to run and it returns a new command prompt.  No progress bar will be given.
  4. This command will create a file on your c:/ drive name ping_test.txt.  Please attach that file to your support ticket at: https://support.madrooster.com

Linux

  1. Open a terminal window
  2. Type
    ping -n 3 209.188.15.3
    at the prompt and press the Enter key

Mac OS

  1. Go to Applications -> Utilities -> Network Utility -> ping
  2. Type the 209.188.15.3 in the text input field.
  3. Change Send only 10 to 100 pings and press Ping. You can also open a terminal window and use the same instructions as you would for performing a ping in Linux.

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