Ping is a computer network administration software utility used to test the reachability of a host on an Internet Protocol (IP) network. It measures the round-trip time for messages sent from the originating host to a destination computer and echoed back to the source.
madRooster.com Support will frequently ask for the output of a ping if you are experiencing connectivity issues.
Windows XP & 7
Open the Start menu
Click on Run
Type cmd and then press the OK button to open a command prompt
At the prompt, type:
ping -n 3 209.188.15.3 > c:/ping_test.txt
and press the Enter key
Wait the code to run and it returns a new command prompt. No progress bar will be given.
This command will create a file on your c:/ drive name ping_test.txt. Please attach that file to your support ticket at: https://support.madrooster.com
Windows 8 (8.1) or 10
Right click on the start menu and select command prompt from the menu that pops up
At the prompt, type:
ping -n 3 209.188.15.3 > c:/ping_test.txt
and press the Enter key
Wait the code to run and it returns a new command prompt. No progress bar will be given.
This command will create a file on your c:/ drive name ping_test.txt. Please attach that file to your support ticket at: https://support.madrooster.com
Linux
Open a terminal window
Type
ping -n 3 209.188.15.3
at the prompt and press the Enter key
Mac OS
Go to Applications -> Utilities -> Network Utility -> ping
Type the 209.188.15.3 in the text input field.
Change Send only 10 to 100 pings and press Ping. You can also open a terminal window and use the same instructions as you would for performing a ping in Linux.
